Events may occur at Client and/or Capgemini that lead to changes being made to the strategy. These events may be any of the following:

• Revised business plans and strategy.
• Actions from Service review meetings.
• Changing vision and mission statements.
• Changing corporate, divisional and departmental goals and objectives.
• Changing legislative requirements.
• Results from Client satisfaction surveys.

Independently of those events, the Engagement Manager should review and update the Service Improvement Management Strategy on a regular basis as defined in the Service Governance Plan. As result a new version of the Service Improvement Management Strategy will be produced.

Due to changing of the strategy, confirming of the Service Measurements being collected to support the service improvement process is required, and if applicable Service Measurements should be adjusted where necessary.